Research has shown that retaining as few as an additional 5% of your customers can increase profit margins by 100%. It is very encouraging that retaining such a small number of existing clients can have such a positive impact on your bottom line. Unfortunately, what keeps this from becoming a reality for most businesses is that on average, according to the same research, about half of the customers for any B2B organization will leave them within 5 years.
This ultimately means that your existing customers are becoming more and more valuable to your organization. Therefore, you require a better understanding of their needs and greater insight into how you can strengthen your customer relationships. Astir IT Solutions, Inc. has the services and solutions you need to identify new customers, retain current customers, and keep all of your customers happy for a long time.
Astir provides Customer Relationship Management (CRM) services that are based on 3 key elements: Information, Processes, and Relationships.
Our Customer Relationship Management (CRM) services and solutions can help you record customer interactions, understand sales pipelines, measure marketing campaign effectiveness, manage customer service requests, and stay on top of customer touch points. Astir IT can provide you with an integrated, 360-degree view of your customers.
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